What They Do: Flight attendants provide routine services and respond to emergencies to ensure the safety and comfort of airline passengers.
Work Environment: Flight attendants have variable work schedules, including evenings, weekends, and holidays, because airlines operate every day and some offer overnight flights. Attendants work in an aircraft and may be away from home several nights per week.
How to Become One: Flight attendants typically receive on-the-job training from their employer and must be certified by the Federal Aviation Administration.
Salary: The median annual wage for flight attendants is $56,640.
Job Outlook: Employment of flight attendants is projected to grow 10 percent over the next ten years, faster than the average for all occupations. As airlines continue to replace smaller aircraft with new larger planes that can accommodate a greater number of passengers, they will require more flight attendants on some routes to attend to passengers.
Related Careers: Compare the job duties, education, job growth, and pay of flight attendants with similar occupations.
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- Cabin Service Agent - $8.50/hr - Flight Privileges- MEM - DGS - Memphis, TN
Greet crew members, flight attendants and passengers in a friendly manner. * Other duties as assigned This description is intended to provide guidelines for job expectations and the employee ...
- Passenger Customer Service Agent - Worldwide Flight Services - Arizona City, AZ
... flight forms for accuracy, invalidates tickets and completes post-departure procedures; performs lost and found activities, initiates tracing procedures for lost passenger articles, keeps owner ..
What Flight Attendants Do[About this section] [To Top]
Flight attendants provide routine services and respond to emergencies to ensure the safety and comfort of airline passengers.
Duties of Flight Attendants
Flight attendants typically do the following:
- Participate in preflight briefings with the pilots, to discuss cabin conditions and flight details
- Conduct preflight inspections of emergency equipment
- Demonstrate the use of safety equipment and emergency equipment
- Ensure that passengers have their seatbelts fastened when required and that all other safety requirements are observed
- Serve and sell beverages, meals, or snacks
- Take care of passengers' needs, particularly those with special needs
- Reassure passengers during the flight, such as when the aircraft hits turbulence
- Administer and coordinate emergency medical care, as needed
- Provide direction to passengers, including how to evacuate the aircraft in an emergency
Airlines are required by law to provide flight attendants for the safety and security of passengers. The primary job of flight attendants is to keep passengers safe, ensuring that everyone follows security regulations and that the flight deck is secure. Flight attendants also try to make flights comfortable and stress free for passengers. At times, they may deal with passengers who display disruptive behavior.
About 1 hour before takeoff, the captain (pilot) may conduct a preflight briefing with flight attendants about relevant flight information, including the number of hours the flight will take, the route the plane will travel, and weather conditions. Flight attendants check that emergency equipment is working, the cabin is clean, and there is an adequate supply of food and beverages on board. Flight attendants greet passengers as they board the aircraft, direct them to their seats, and provide assistance as needed.
Flight attendants demonstrate the proper use of safety equipment to all passengers, either in person or through a video recording before the plane takes off. They also check that seatbelts are fastened, seats are locked in the upright position, and all carry-on items are properly stowed in accordance with federal law and company policy.
A flight attendant's most important responsibility, however, is to help passengers in the event of an emergency. This responsibility ranges from dealing with unruly passengers to performing first aid, fighting fires, protecting the flight deck, and directing evacuations. Flight attendants also answer questions about the flight, attend to passengers with special needs, and generally assist all passengers as needed.
Before the plane lands, flight attendants once again ensure that seatbelts are fastened, seats are locked in the upright position, and all carry-on and galley items are properly stowed.
Before they leave the plane, flight attendants survey the condition of the cabin. They submit reports on any medical, safety, or security issues that may have occurred during the flight.
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